Welcome to Sparsec Systems Limited. Your privacy and the protection of your personal data are important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, make a purchase, or interact with our services.

By using our website and services, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We collect information necessary to operate our business, process orders, and provide effective customer service.

a) Information You Provide

When you place an order, create an account, contact us, or submit a review, we may collect:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment and transaction details, including relevant M-Pesa transaction information
• Account credentials, such as your username and password

We use this information to process orders, manage accounts, communicate with customers, and provide support.

b) Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited and products viewed
• Referring website addresses
• Session duration and browsing activity
• Cookies and similar tracking information

This information helps us understand website usage, improve performance, personalize your shopping experience, and facilitate checkout.

2. How We Use Your Information

We may use your personal information to:

• Process, manage, and deliver orders.
• Communicate about purchases, accounts, and customer inquiries.
• Calculate applicable taxes, shipping charges, and delivery details.
• Verify payments and help prevent fraud.
• Remember shopping preferences and recently viewed products.
• Improve our website, products, and customer service.
• Send promotional communications where you have consented or where otherwise permitted by applicable law.
• Comply with legal, regulatory, and accounting obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain shopping cart contents, remember preferences, analyze website traffic, and improve the user experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart and checkout functionality.

4. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business, including:

• Payment Service Providers: To process and verify payments, including M-Pesa transactions.
• Delivery and Logistics Providers: To facilitate order delivery.
• Technical and Hosting Providers: To maintain, secure, and operate our website.
• Authorized Personnel: Relevant administrators and shop managers who need access to customer or order information to perform their duties.
• Legal and Regulatory Authorities: Where disclosure is required by law or is otherwise legally permitted.

We do not sell or rent your personal information to third parties for their marketing purposes.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, resolve disputes, and meet applicable legal, tax, and accounting requirements.

If you create an account, we may retain your name, email address, phone number, billing address, and shipping address to facilitate future purchases.

When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

6. Your Privacy Rights

Subject to applicable law, including Kenya’s Data Protection Act, 2019, you may have the right to:

• Be informed about how your personal data is used.
• Access personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal data where legally applicable.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.
• Lodge a complaint with the relevant data protection authority.

To exercise your rights or make a privacy-related inquiry, contact us using the details provided below. We may need to verify your identity before processing your request.

7. Security of Your Information

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

8. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe that a child has provided us with personal information unlawfully, please contact us so that we can assess the matter and take appropriate action.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. These third parties may have their own privacy policies and practices. We encourage you to review their policies before providing personal information.

We are not responsible for the privacy practices of third-party websites that we do not control.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable laws.

Any revisions will be published on this page together with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact Sparsec Systems Limited:

Email: info@sparsecsystemsltd.co.ke
Phone: +254705 000 034
Address: Ribeiro Building, Ground Floor. Shop2. Along Gaberone Road.
Website: https://sparsecsystemsltd.co.ke