Welcome to Sparsec Systems Limited. These Terms & Conditions govern your access to and use of our website, https://sparsecsystemsltd.co.ke, including browsing our products, placing orders, and purchasing security equipment and related products.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website.

1. About Sparsec Systems Limited

Sparsec Systems Limited is a security solutions provider serving residential, commercial, and public sector clients across Kenya. We supply a range of security products, including CCTV surveillance systems, biometric access control devices, smart door locks, entrance control equipment, and related accessories.

2. Use of Our Website

By using this website, you agree to:

• Provide accurate and complete information when placing orders or creating an account.
• Use the website only for lawful purposes.
• Avoid fraudulent transactions or activities that may compromise the website’s security.
• Refrain from unauthorized access, interference, or attempts to disrupt website operations.
• Keep your account login credentials confidential and notify us of suspected unauthorized access.

We reserve the right to restrict or suspend access where misuse or a violation of these terms is identified.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, and prices displayed on our website are accurate.

However:

• Product images are for illustration purposes and may differ slightly from the actual product.
• Specifications, availability, and product features may change in accordance with manufacturer updates.
• Customers should confirm compatibility and technical requirements before purchasing.
• Certain products may require professional installation, configuration, or additional accessories.

If a product listing contains a material error, we reserve the right to correct it and contact affected customers before proceeding with an order.

4. Prices and Payments

All prices displayed on our website are stated in Kenyan Shillings (KES), unless otherwise indicated.

• Prices are subject to change without prior notice, but changes will not ordinarily affect confirmed orders that we have accepted.
• Applicable taxes, delivery fees, installation charges, or other additional costs will be communicated where relevant.
• Payments may be made through the payment methods displayed or agreed upon during checkout.
• Orders may be processed after the required payment has been confirmed.
• We reserve the right to cancel or decline an order where payment cannot be verified or suspected fraud is identified.

Customers are responsible for providing accurate payment and transaction details.

5. Orders and Order Confirmation

Submitting an order through our website constitutes an offer to purchase the selected products.

An order is considered accepted when Sparsec Systems Limited confirms acceptance through an appropriate communication channel or begins processing it, as applicable.

We reserve the right to decline or cancel orders due to stock unavailability, pricing or listing errors, suspected fraudulent activity, or other legitimate reasons.

Where payment has already been received for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law and our communicated refund procedures.

6. Delivery and Shipping

We aim to deliver orders within the estimated delivery period communicated to the customer.

• Delivery timelines may vary depending on the customer’s location, product availability, and courier arrangements.
• Customers must provide accurate delivery details and accessible contact information.
• Additional delivery charges may apply depending on the destination and delivery method.
• Customers should inspect delivered products and report visible damage, missing items, or incorrect products promptly.
• Delays caused by circumstances beyond our reasonable control may affect estimated delivery dates.

Any applicable statutory rights relating to delivery, damaged goods, or undelivered orders remain unaffected by these terms.

7. Returns, Exchanges, and Refunds

Customers who receive defective, damaged, incorrect, or materially misdescribed products should contact us as soon as reasonably possible.

Return, exchange, and refund requests will be assessed based on the circumstances, product condition, applicable manufacturer warranty, and applicable Kenyan law.

• Products should be returned with relevant accessories, packaging, and proof of purchase where reasonably available.
• Products damaged through misuse, unauthorized modification, improper installation, or failure to follow manufacturer instructions may not qualify for a warranty remedy.
• Refunds for eligible returns will be processed using an appropriate method and within the applicable legal or agreed timeframe.
• Special-order products and products supplied under specific commercial arrangements may be subject to additional disclosed terms, to the extent permitted by law.

Nothing in this section limits any mandatory consumer rights under applicable Kenyan law.

8. Product Warranty and Technical Support

Products supplied by Sparsec Systems Limited may carry manufacturer warranties or other expressly stated warranty terms.

• Warranty coverage depends on the specific product and its applicable warranty conditions.
• Customers should retain proof of purchase and relevant warranty documentation.
• Warranty coverage may exclude damage resulting from misuse, negligence, unauthorized repairs, improper installation, power surges, or other exclusions specified in the applicable warranty.
• Installation, configuration, maintenance, and technical support services may be subject to separate charges and service agreements.

Customers should confirm warranty coverage and installation requirements before purchasing where these factors are important to their decision.

9. Installation and Use of Security Equipment

Some products require professional installation, appropriate network infrastructure, power supplies, software, or compatible third-party equipment.

Customers are responsible for ensuring that products are installed and used in accordance with manufacturer instructions and applicable laws.

Where CCTV, biometric systems, access control, or other surveillance technologies are installed, customers must ensure that their deployment complies with applicable privacy, data protection, employment, and other relevant legal requirements.

Unless expressly agreed in writing, Sparsec Systems Limited does not guarantee that any security product will prevent every incident of theft, unauthorized access, intrusion, or other security breach.

10. Intellectual Property

All website content, including text, graphics, logos, photographs, product descriptions, and design elements, is owned by Sparsec Systems Limited, its respective licensors, or other rights holders.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior authorization, except where permitted by applicable law.

Third-party product names, logos, and trademarks remain the property of their respective owners.

11. Privacy and Personal Data

We collect and process personal information in accordance with our Privacy Policy and applicable Kenyan data protection laws.

By using our website, you acknowledge that relevant personal information may be processed for legitimate purposes such as order management, payment verification, delivery, customer support, and legal compliance.

Please review our Privacy Policy for further information about how we handle personal data.

12. Limitation of Liability

To the extent permitted by applicable law, Sparsec Systems Limited shall not be liable for indirect or consequential losses arising from the use of our website or products, where such liability may lawfully be excluded.

We are not responsible for losses caused by circumstances beyond our reasonable control, including third-party service interruptions, network failures, or delays by delivery providers.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including applicable consumer rights and liability that cannot legally be excluded.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, manufacturers, payment providers, or other services.

These third parties operate under their own terms and privacy policies. Sparsec Systems Limited is not responsible for external content or practices beyond its reasonable control.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our operations, products, services, or applicable laws.

Updated terms will be published on this page with a revised effective date. Continued use of the website after changes take effect will be subject to the updated terms, to the extent permitted by law.

15. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Kenya.

In the event of a dispute, the parties should first seek to resolve the matter through good-faith communication. Where an amicable resolution cannot be reached, either party may pursue the remedies available under applicable Kenyan law through the appropriate dispute-resolution process or competent court.

16. Contact Information

For questions about these Terms & Conditions, orders, deliveries, warranties, or other matters, please contact us:

Company: Sparsec Systems Limited
Email: info@sparsecsystemsltd.co.ke
Phone: +254 705 000 034
Address: Ribeiro Building, Ground Floor. Shop2. Along Gaberone Road.
Website: https://sparsecsystemsltd.co.ke